1. Q: Do you have your own factory?  

A: We have our own factory and we have more than 15 years' experience.We sincerely welcome you to visit our factory any time. 

2. Q: How long it will take for an order to be delivered?

A: For standard model we have in stock can ship it out within 10 days after payment. It depends on the items and the quantity of your order.

3. Q: Can I get a sample or order 1 unit?   

A: Yes, you can order 1 unit and our MOQ is 1 set.

4. Q: How about the warranty?
A: We provide one-year warranty. Free new spare parts are available during warranty period.

5. Q: How about the after sales service?  Do you supply spare parts?

A: We provide free online support and  fee - based on-site service. We also provide genuine spare parts for long life time of all our products.

6. Q:Can you  Customized Service Provided ?

A:Yes, Please Contact Our Sales Manger, We Can Offer Customized Service On Painting/Logo, Etc.

7: I want to be your agent in my country, is that ok?

A: It’s ok if there is no our agent in the locality, just call and we will confirm it for you soon.

8. Q:How should I trust you?

A: We have been focusing on this field for nearly 15 years and has strong renovation and distribution capability, we can satisfy your demand within 3-7 days. We always do our best to solve all the problems and put our customer's interests in the first place.You are welcomed to visit us any time.

9. What's your payment terms?

T/T: 30% deposit by T/T,70% balance should be paid before shipment.

L/C: 100% irrevocable Credit of Letter.